# Keyboard and mouse doesnt work when turn on the PCMax

**URL:** https://gpdsupport.com/t/keyboard-and-mouse-doesnt-work-when-turn-on-the-pcmax/277
**Category:** Support & Help Requests
**Tags:** p2max
**Created:** [September 9, 2019, 7:35pm UTC](https://gpdsupport.com/t/keyboard-and-mouse-doesnt-work-when-turn-on-the-pcmax/277 "2019-09-09T19:35:57Z")
**Posts on this page:** 1
**Showing post:** 2

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### Author: ![petem](https://gpdsupport.com/letter_avatar_proxy/v4/letter/p/9e8a1a/32.png) [@petem](https://gpdsupport.com/u/petem)
#### Post date: [September 9, 2019, 8:58pm UTC](https://gpdsupport.com/t/keyboard-and-mouse-doesnt-work-when-turn-on-the-pcmax/277/2 "2019-09-09T20:58:54Z")

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Hi @nev3rmi

We have heard this issue happen before for one other customer.  
The fix was as follows:

1. Create a Bootable USB flash drive by using Microsoft Media Creation Tool see here: [https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html#option1](https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html#option1)
2. Download Windows Drivers for p2 max from GPD site here and put on another different USB drive:  
[GPD-All-WIN10\_X64\_drivers\_V2.zip - Google Drive](https://drive.google.com/open?id=1h_sK_HRAYZ14XxDeMxIsW_rosqFsh2I-)
3. Install Windows fresh

I hope this solves your issue as it did for the person below.

NB: Also if your thinking of updating the bios I would avoid BIOS update 0.23 for now as I don’t think its good. I think 0.21 or 0.22 was better and I’m advised today by someone far more technical than me that its currently not possible to downgrade the bios.

Thanks.

> [@Keyboard and Touchpad stopped responding](https://gpdsupport.com/t/keyboard-and-touchpad-stopped-responding/29/5):
>
> @ash この場合、クリーンな新規インストールを実行し、GPDが提供する最新のドライバーを使用することを強くお勧めします。 クリーンインストール後、BIOSを最新バージョンにフラッシュし、これが役立つかどうかを確認します。 最新のBIOSバージョンの手順については、gpdsupport.comをご覧ください。 cmosの損傷を避けるため、指示を注意深くお読みください。 どうもありがとうございました English Translation In this case, it is strongly recommended that you perform a clean new installation and use the latest drivers provided by GPD. After a clean installation, flash the BIOS to the latest version and see if this helps. Visit [GPD P2 Max - [FIRMWARE] BIOS version 0.21 released -…](https://gpdsupport.com/t/gpd-p2-max-firmware-bios-version-0-21-released-modified-fan-strategy-to-reduce-noise/136/2)

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