# Memory diagnostic hardware damaged error / memtest86 failures
**URL:** https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56
**Category:** Resolved Issue
**Tags:** p2max
**Created:** [August 25, 2019, 7:52am UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56 "2019-08-25T07:52:49Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@petem](https://gpdsupport.com/u/petem)
#### Post date: [August 25, 2019, 7:52am UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/1 "2019-08-25T07:52:49Z")
Hi,
If you have tested the memory using the Windows Memory Diagnostic and it has advised hardware damaged, please download Memtest86 Free Version from here [https://www.memtest86.com/download.htm](https://www.memtest86.com/download.htm)
Please run this Memtest which is the leading RAM memory tester.
Let me know if this passes or not. I think this is a false flag. ie. I believe Windows Memory Diagnostic is misreporting the issue and I think if you run Memtest86 you will see that it passes fine.
If you have failures with Memtest86, then please reply on this thread.
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### Author:  [@nothero](https://gpdsupport.com/u/nothero)
#### Post date: [August 25, 2019, 11:04am UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/2 "2019-08-25T11:04:56Z")
I ran MemTest86 v8.2. More than 2000 errors occurred at TEST 5,TEST 6.
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### Author:  [@petem](https://gpdsupport.com/u/petem)
#### Post date: [August 25, 2019, 12:13pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/3 "2019-08-25T12:13:15Z")
Can you please post a screenshot here.
Also do you get any other errors or bsod issue?
Thanks.
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### Author:  [@nothero](https://gpdsupport.com/u/nothero)
#### Post date: [August 25, 2019, 1:09pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/4 "2019-08-25T13:09:12Z")
MemTest could not be completed due to too many errors
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### Author:  [@petem](https://gpdsupport.com/u/petem)
#### Post date: [August 25, 2019, 2:10pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/5 "2019-08-25T14:10:31Z")
Thanks we will feed this to GPD and come back to you ASAP.
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### Author:  [@jasonchalk](https://gpdsupport.com/u/jasonchalk)
#### Post date: [August 25, 2019, 2:24pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/6 "2019-08-25T14:24:31Z")
Are you in contact with them? I haven’t had any direct conversation with them at all.
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### Author:  [@petem](https://gpdsupport.com/u/petem)
#### Post date: [August 25, 2019, 4:30pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/7 "2019-08-25T16:30:07Z")
I haven’t had a reply currently but I have previously been in contact with them on email before the issues started. I’m hoping that Monday will be business as usual and GPD will work with us. I will do my best to push for this support forum to be the mechanism by which we can diagnose issues and resolve them quickly either by pointing user to specific instructions eg reinstall or firmware upgrade or in actual cases of hardware failures get some kind of RMA process in place to facilitate quick resolution of these problems. I believe GPD will work with us for sure.
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### Author:  [@petem](https://gpdsupport.com/u/petem)
#### Post date: [August 25, 2019, 4:39pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/8 "2019-08-25T16:39:02Z")
Nothero please could you try running a game in Steam and advise if your experiencing similar issues to what Jason is experiencing in the BSOD thread. The reason we are asking is We are trying to understand if the ram issue is the cause of the bsod issue being experienced by a few people. Thanks
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### Author:  [@kmahan](https://gpdsupport.com/u/kmahan)
#### Post date: [August 25, 2019, 4:42pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/9 "2019-08-25T16:42:50Z")
I run Memtest86 on all of my systems when I set them up. Great for finding problems including misseated DIMMs, etc.
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### Author:  [@jasonchalk](https://gpdsupport.com/u/jasonchalk)
#### Post date: [August 25, 2019, 10:53pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/10 "2019-08-25T22:53:03Z")
I ran memtest and mine completed (after several hours). Found over 8,000 errors. See attached…
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### Author:  [@jasonchalk](https://gpdsupport.com/u/jasonchalk)
#### Post date: [August 26, 2019, 2:19am UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/11 "2019-08-26T02:19:09Z")
Everyone – Great news!
The bios update GPD uploaded in their comments section seems like it might actually do the trick. Here is the link…
Going to validate with more testing tomorrow, but I just played Civ 6 for 45 minutes with no crashes. Cautious optimism!
Link: [http://www.gpd.hk/filedownload/28135](http://www.gpd.hk/filedownload/28135)
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### Author:  [@petem](https://gpdsupport.com/u/petem)
#### Post date: [August 26, 2019, 2:44am UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/12 "2019-08-26T02:44:50Z")
Excellent news. Please keep us updated.
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### Author:  [@nothero](https://gpdsupport.com/u/nothero)
#### Post date: [August 26, 2019, 3:33am UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/13 "2019-08-26T03:33:37Z")
Hi jasonchalk.
Will you run MemTest86 again and tell me the results?
please.
I can’t test now.
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### Author:  [@petem](https://gpdsupport.com/u/petem)
#### Post date: [August 26, 2019, 11:49am UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/14 "2019-08-26T11:49:35Z")
I think Jason said he was going to retest memory today after he had tested it for 24 hours. Can’t blame him for wanting to actually use his new computer 😉
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### Author:  [@nothero](https://gpdsupport.com/u/nothero)
#### Post date: [August 26, 2019, 12:29pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/15 "2019-08-26T12:29:35Z")
I went home and updated BIOS,and ran MemTest86 again.Although the number of errors has decreased, more than 1000 have occurred. The hardware problem is not solved.
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### Author:  [@petem](https://gpdsupport.com/u/petem)
#### Post date: [August 26, 2019, 1:20pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/16 "2019-08-26T13:20:49Z")
Do you have any other symptoms blue screen of death? How is laptop performing? Any screenshot following bios update for us to look at please? It could just be a timing issue with ram chips which may not be causing any noticeable degradation. Please try to explain as much as possible here so the community understands what the issue is. Thanks
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### Author:  [@jasonchalk](https://gpdsupport.com/u/jasonchalk)
#### Post date: [August 26, 2019, 6:42pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/17 "2019-08-26T18:42:27Z")
Yeah – I will run the memtest overnight tonight and post results in the morning. Right now I am using the device and functionally it is exactly what I hoped it to be. Speedy, stable, and portable!
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### Author:  [@petem](https://gpdsupport.com/u/petem)
#### Post date: [August 26, 2019, 6:58pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/18 "2019-08-26T18:58:39Z")
This is excellent news. So glad that this bios update has resolved all your problems. Thanks very much for your updates.
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### Author:  [@jasonchalk](https://gpdsupport.com/u/jasonchalk)
#### Post date: [August 27, 2019, 12:00pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/19 "2019-08-27T12:00:45Z")
As promised, I ran the Memtest86 last night again after the bios update… I went from 8,000+ errors to… drumroll please… 0 ISSUES! Screen capture for proof, before and after. One thing that is interesting is that the listed memory changed. Perhaps that is what the BIOS did. Maybe they had a memory supplier switch and pushed an older version of bios? Just a guess…
 
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### Author:  [@petem](https://gpdsupport.com/u/petem)
#### Post date: [August 27, 2019, 12:02pm UTC](https://gpdsupport.com/t/memory-diagnostic-hardware-damaged-error-memtest86-failures/56/20 "2019-08-27T12:02:04Z")
Made up for you @jasonchalk Thanks very much for promising to post the progress here.
Excellent news.
Enjoy your GPD P2 Max my friend.
Moving this issue to resolved as proven by @jasonchalk
Thanks