Does anyone have experience getting a refund from GPD?
So, several weeks ago I requested a refund (after the campaign finished) I am not very clued up on tech and couldn’t afford a unit which I might need to repair myself.
I was asked to email Kendyz.
A few days later he replied and said he would refund. I was then notified that my contribution had been marked as refunded on Indiegogo. And in my contribution details it stated that I have been refunded OUTSIDE Indiegogo platform and I needed to contact the company directly with any questions.
A few weeks has gone by so I email Kendyz. He tells me to wait a few days for it to show. It doesn’t show.
Now he is telling me if I want a refund I need to contact Indiegogo. As they have my money.
I just don’t understand. Surely my money was released to GPD after the campaign.
What should I do?