GPD User Community Support Forum

Keyboard and Touchpad stopped responding

Hi,

This thread was started to investigate keyboard and touchpad not responding issue reported.

ใ“ใ‚“ใซใกใฏใ€‚ใ‚คใƒณใ‚นใƒˆใƒผใƒซใ—ใŸใ‚‰ใ‚ญใƒผใƒœใƒผใƒ‰ใŒๅๅฟœใ—ใชใใชใ‚Šใพใ—ใŸ

English Translation:

Hello. Keyboard no longer responds after installation

Is it the bottom row of keys only that are not responding?

ใ„ใ„ใˆใ€‚ใ‚ญใƒผใƒœใƒผใƒ‰ๅ…จ้ขใจใ€ใ‚ฟใƒƒใƒใƒ‘ใƒƒใƒ‰ใŒๅฟœ็ญ”ใ—ใพใ›ใ‚“ใงใ—ใŸใ€‚็”ป้ขใฎใ‚ฟใƒƒใƒใƒ‘ใƒใƒซใฏๅฟœ็ญ”ใ—ใพใ—ใŸใ€‚ใใฎๅพŒใ€ๆœ‰็ทšใงใƒžใ‚ฆใ‚นใ‚’ๆŽฅ็ถšใ—ใŸ้€”็ซฏใซใ‚ญใƒผใƒœใƒผใƒ‰ใจใ‚ฟใƒƒใƒใƒ‘ใƒƒใƒ‰ใฏๅฟœ็ญ”ใ™ใ‚‹ใ‚ˆใ†ใซใชใ‚Šใพใ—ใŸใ€‚

English Translation:

No. The entire keyboard and touchpad did not respond. The touch panel on the screen responded. After that, the keyboard and touchpad responded as soon as the mouse was connected by wire.

1 Like

@ash

ใ“ใฎๅ ดๅˆใ€ใ‚ฏใƒชใƒผใƒณใชๆ–ฐ่ฆใ‚คใƒณใ‚นใƒˆใƒผใƒซใ‚’ๅฎŸ่กŒใ—ใ€GPDใŒๆไพ›ใ™ใ‚‹ๆœ€ๆ–ฐใฎใƒ‰ใƒฉใ‚คใƒใƒผใ‚’ไฝฟ็”จใ™ใ‚‹ใ“ใจใ‚’ๅผทใใŠๅ‹งใ‚ใ—ใพใ™ใ€‚ ใ‚ฏใƒชใƒผใƒณใ‚คใƒณใ‚นใƒˆใƒผใƒซๅพŒใ€BIOSใ‚’ๆœ€ๆ–ฐใƒใƒผใ‚ธใƒงใƒณใซใƒ•ใƒฉใƒƒใ‚ทใƒฅใ—ใ€ใ“ใ‚ŒใŒๅฝน็ซ‹ใคใ‹ใฉใ†ใ‹ใ‚’็ขบ่ชใ—ใพใ™ใ€‚

ๆœ€ๆ–ฐใฎBIOSใƒใƒผใ‚ธใƒงใƒณใฎๆ‰‹้ †ใซใคใ„ใฆใฏใ€gpdsupport.comใ‚’ใ”่ฆงใใ ใ•ใ„ใ€‚ cmosใฎๆๅ‚ทใ‚’้ฟใ‘ใ‚‹ใŸใ‚ใ€ๆŒ‡็คบใ‚’ๆณจๆ„ๆทฑใใŠ่ชญใฟใใ ใ•ใ„ใ€‚

ใฉใ†ใ‚‚ใ‚ใ‚ŠใŒใจใ†ใ”ใ–ใ„ใพใ—ใŸ

English Translation

In this case, it is strongly recommended that you perform a clean new installation and use the latest drivers provided by GPD. After a clean installation, flash the BIOS to the latest version and see if this helps.

Visit GPD P2 Max - [FIRMWARE] BIOS version 0.21 released - Modified fan strategy to reduce noise for the latest BIOS version instructions. Please read the instructions carefully to avoid damaging the cmos.

Thank you very much

่‰ฏใ„ใ‚ขใƒ‰ใƒใ‚คใ‚นใ‚ใ‚ŠใŒใจใ†ใ”ใ–ใ„ใพใ—ใŸใ€‚ใฒใจใพใšใ‚ญใƒผใƒœใƒผใƒ‰ใฎๆŒ™ๅ‹•ใฏ่ฝใก็€ใใพใ—ใŸใ€‚

ใใ‚Œใจใฏๅˆฅใฎๅ•้กŒใŒ็™บ็”Ÿใ—ใพใ—ใŸใ€‚wifiใƒใƒƒใƒˆใƒฏใƒผใ‚ฏใธใฎๆŽฅ็ถšใŒๅฎ‰ๅฎšใ—ใพใ›ใ‚“ใ€‚
2.4ghzๆŽฅ็ถšใฏใงใใ‚‹ใฎใงใ™ใŒใ€5ghzๅธฏใฏSSIDใ‚’่ช่ญ˜ใ™ใ‚‹ใ“ใจใŒใงใใพใ›ใ‚“ใ€‚ๅŒใ˜ๅ ดๆ‰€ใ€ๅŒใ˜ๆ™‚้–“ใซใ€ใ‚นใƒžใƒผใƒˆใƒ•ใ‚ฉใƒณใงใฏ่ช่ญ˜ใ€ๆŽฅ็ถšใงใใ‚‹ใฎใงใ€ๅ›ž็ทšใซๅ•้กŒใฏใชใ„ใ‚ˆใ†ใซๆ„Ÿใ˜ใพใ™

English Translation:

Thank you for the good advice. For the time being, the behavior of the keyboard has settled down.

Another problem occurred. The connection to the wifi network is not stable.
2.4ghz connection is possible, but 5ghz band cannot recognize SSID. Since it can be recognized and connected with a smartphone at the same place and at the same time, it seems that there is no problem with the line

ใ‚ใ‚ŠใŒใจใ†ใ€‚ Iveใฏใ€ใ“ใ“ใง5Gใƒฏใ‚คใƒคใƒฌใ‚นๅ•้กŒใฎๆ–ฐใ—ใ„ใ‚นใƒฌใƒƒใƒ‰ใ‚’้–‹ใใพใ—ใŸใ€‚

English Translation:

Thanks @ash

Ive opened a new thread for the 5G wireless issue here.